How Zone Credit Union Protects You
Your Identity Documents
We ask everyone who opens a Zone Credit Union account to give us their BVN (Bank Verification Number) and a valid ID issued by the government (driver’s license, voter’s card, national ID card or NIN slip). This helps us prevent identity fraud by confirming that everyone who uses Zone Credit Union, including you, is who they say they are.
Your Personal Information
We use the highest level of encryption to protect your personal information including your identity and confidential account details. We don’t share your information with unauthorised third parties, we would never sell your information and we don’t use your BVN to access any other bank account(s) you may have.
Your Password
When you’re opening your Zone Credit Union account, we ask that you create a password (with any combination of letters, numbers and special characters) to secure your account. We may ask for your password to authorise any changes you make to your account information.
Your Facial Identity
It’s mandatory for anyone opening a Zone Credit Union account to take a photo of their face during the account opening process so that we can confirm they’re opening the account themselves. This also helps prevent identity fraud.
Your PINs
Every Zone Credit Union account is secured with a unique four-digit PIN that only the account holder should have access to. You can’t use your Zone Credit Union account without first setting your sign-in PIN. Your transactions on the app are also secured with a transaction PIN, and your Zone Credit Union Card has its own four-digit PIN.
Transaction Alerts
We send you real time alerts (in the form of text notifications and emails) for transactions on your account. This keeps you up to date on what’s happening with your money.
Frequently Ask Questions
How do I sign up for Zone Credit Union?
Signing up for Zone Credit Union is easy! Simply visit our website and click on the "Sign Up" or "Register" button. Follow the prompts to provide your personal information, verify your identity, and create your login credentials. Once completed, you'll have access to our full suite of our online banking services.
Can I access my account from a mobile device?
Absolutely! Our Zone Credit Union platform is fully optimized for mobile devices, allowing you to access your account from anywhere, at any time. Simply download our mobile banking app from the App Store or Google Play Store, log in with your credentials, and enjoy convenient access to your account on the go.
How can I transfer funds between accounts?
Transferring funds between accounts is quick and easy with our Zone Credit Union platform. Simply log in to your account, navigate to the "Transfer Funds" or "Transactions" section, and follow the prompts to initiate a transfer. You can transfer funds between your own accounts or to accounts at other financial institutions, depending on your preferences.
What should I do if I suspect fraudulent activity on my account?
If you suspect fraudulent activity on your account, it's important to take immediate action to protect your funds and personal information. Contact our customer support team as soon as possible to report the suspicious activity. We will work with you to investigate the issue, secure your account, and prevent any further unauthorized access or transactions.
How can I view my account balance and transaction history?
Viewing your account balance and transaction history is simple with Zone Credit Union. Just log in to your account and navigate to the "Accounts" or "Transactions" section. From there, you'll be able to see your current account balance, as well as a detailed list of recent transactions.
Is there a fee for using Zone Credit Union?
Zone Credit Union strives to provide convenient and accessible banking services without unnecessary fees. While certain transactions or services may incur fees, such as wire transfers or expedited payments, many basic banking services, such as checking your account balance, transferring funds between accounts, and paying bills, are typically fee-free. Be sure to review our fee schedule or contact customer support for specific information about fees associated with your account.
What should I do if I forget my Zone Credit Union password?
If you forget your Zone Credit Union password, don't worry! Simply click on the "Forgot Password" or "Reset Password" link on the login page and follow the instructions to reset your password. You may need to verify your identity using additional security measures, such as answering security questions or receiving a verification code via email or text message.
How can I contact customer support if I have questions or need assistance?
If you have questions or need assistance, our customer support team is here to help! You can contact us by phone, email, or live chat during our business hours. We also have a comprehensive Help Center with FAQs and tutorials to assist you with common banking tasks.